Tonybet Poker FAQ

All the Answers to Your Main Questions

FAQ

Frequently Asked Questions:

I am having troubles downloading, installing or using the Tonybet Poker software.

Should you have any troubles using the Tonybet Poker client, please contact our support center at [email protected] and we will be more than happy to assist you.

My winnings were not transferred into my account.

Tonybet tracks all its monetary transactions. Due to the Tonybet Poker software being in Beta, some transactions (buy-outs) may take more time to process than usual. Should this happen, please contact the Tonybet poker support service at [email protected]

The software stopped working or froze during the game and I lost my money.

Please note that at Tonybet Poker no money is lost due to technical issues. Should such situation occur, please contact us at [email protected] and we will refund your account.

I have contacted Tonybet Poker support service, but received no reply.

Due to the increased amount of player queries, it may take a bit more time for the Tonybet support service to reply to your email. Be assured that all your emails are reviewed and replied to by our team within 24 hours. However, if you do not receive an answer, please be sure to check your email's SPAM folder, as it is possible that your mailing system may classify our emails as spam.

You may also use alternative ways to contact Tonybet Poker. If you're using Twitter or Google+, be sure to follow us on these social networks.

Do you have any sign up bonuses?

Tonybet Poker currently offers First Deposit Bonus up to €500! Check out our Promotion page to learn more about it and our other wonderful promotions.

I have a valid Tonybet sportsbook/casino bonus, can I use it for poker?

No. None of the Tonybet sportsbook or casino bonuses apply in poker. If you have a valid bonus, you will not be able to use your funds at the poker tables until you wager the bonus requirements.

What rake does Tonybet poker take?

At Tonybet poker every set is raked with 1% of its total value and it’s taken only from the winner of that set.

Do you offer play money games?

No. Tonybet Poker only features real-money cash games, SnG and MTT tournaments. Players can play for free in our SnG Freerolls and Freeroll tournaments and win real money!

Is your software available for Mac?

Yes. To download our Mac game client, please choose the corresponding option before downloading the software.

Do you have a mobile app?

Yes. Tonybet Poker is available for iOS devices. You can download them through App Store or through our website.

I would like to play under different names. Can I have more than one poker account?

No. Each player is only allowed one account. It is not permitted to close your account and open another one. Once you create an account, your User ID cannot be changed, so please choose carefully.